Carelli International Corporation

IMPORTANT: THE FOLLOWING TERMS AND CONDITIONS APPLY EXCLUSIVELY TO PRODUCTS PURCHASED ONLINE FROM THE CARELLI DESIGN STORE. THEY DO NOT APPLY TO RESELLERS (BUSINESS-TO-BUSINESS MEMBERS).

If you are a Reseller (B2B Member), refer to Terms and Conditions for Resellers

General information

The following “Standard Terms and Conditions” apply exclusively to Member accounts for use at the Carelli Design Store (when purchasing products online or by phone). A Member Account helps simplify the online experience and is required to purchase products online.

STANDARD TERMS AND CONDITIONS

Acceptance

Unless otherwise specified in writing and signed by a duly authorized representative of Carelli International Corporation (“We” or “CI”), all contracts, orders, shipments or services performed by CI or the online store (“Carelli Design Store”) are governed by the Standard Terms and Conditions (“Terms and Conditions”) set forth herein, and shall be applicable whether or not they are attached to or enclosed with the products to be sold. The purchase of any product will constitute acceptance of the Terms and Conditions. Purchaser (“You”) assumes full responsibility for any agent, person or broker acting on the behalf of Purchaser.

Hours of operation

If you would like to receive product and pricing information by phone, our Sales and Support Teams are available to assist you by calling Toll-free 1-800-464-2800 between the hours of 9 a.m. and 6 p.m. Pacific Standard Time Monday through Friday. Order status information concerning an order you have already placed with the Carelli Design Store is available via Member Services under your account anytime 24/7. This information is also made available by email or by phone.

Sales within the United States

The Carelli Design Store sells and ships products only within the continental United States, Alaska, and Hawaii. We will not ship to PO BOX, APO or FPO addresses, United States territories, or addresses outside the United States.

Return & refund policy

Product may be returned within 30 calendar days. If you are not satisfied with your purchase, please call 1-800-464-2800 (select 511 for Customer Service) for a Return Material Authorization (RMA) request within fifteen (15) calendar days of the receipt of the product. If the item is returned unused in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to us within fifteen (15) calendar days of our issuance of the RMA. Returned products must be in new condition and packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the product. Shipping and handling fees are not refundable, including a shipment refused at time of delivery. We can not accept returns or exchanges of our products purchased from other vendors. Please refer to their return/refund policy.

We do not permit the return of, or offer refunds for, the following products:

(1) Personalized or custom ordered products

(2) A product that is custom-configured to your specifications

(3) Software or digital content (electronically downloaded products)

Tracking returned products

We always recommend that you use a carrier that offers shipment tracking capabilities for all returns, and either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you do not use a carrier that offers tracking, and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipment. Please note that we do not recommend returning products via the United States Postal Service (USPS). The USPS offers limited tracking capabilities and there is a 30-calendar-day waiting period before they will initiate a trace for lost packages. Refer to our product return procedure for information on how to go about arranging for a product return.

Defective products

Carelli branded products

If you discover what you believe is a product defect with any Carelli-branded product, please call 1-800-464-2800 (select 511 for Customer Service) between the hours of 9 a.m. and 6 p.m. Pacific Standard Time Monday through Friday. For information about product warranties, refer to the warranty information and other supporting documentation that came with your product (See our Product Warranty section for specific information about product warranties).

Non-Carelli branded/Third-party products

If you discover what you believe is a product defect with any Third-party product, please contact the Third-party manufacturer directly for information concerning applicable warranties. Products sold through the Carelli Design Store website which does not bear the Carelli brand name are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the product(s). The Standard one-year Limited Warranty for online purchases through the Carelli Design Store does not apply to products that are not Carelli branded, even if packaged or sold with Carelli branded products. Please contact the manufacturer directly for technical support for such products.

Downloaded products

Using your valid Member Account, you can select downloadable software products and digital content for purchase at the Carelli Design Store. At the time of checkout, we will obtain an authorization from the credit card you provide us. Once the credit card authorization process has been completed, you will receive instructions in the form of a link by email to begin downloading the item purchased. If the transmission is interrupted in any way during the download, you can use your Member User ID and Password Key to begin the downloading process again. Shortly after you complete your order, you will receive a confirmation email with your order number and purchase details. Please note electronic downloaded products are non-refundable.

Order confirmation

Shortly after you submit your order, you will receive a confirmation email with your order number and purchase details (if you have provided a valid email address with your order). If you have not provided an email address, you will receive a confirmation of your order by regular mail when your order is shipped.

Special order products

For custom ordered products or products that are to be custom-configured to your specifications, we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified or canceled once your order is placed into production.

Payment by credit card

The Carelli Design Store accepts Visa, MasterCard and American Express. You may pay by credit card regardless of which ordering method you use (online or by phone). At the time your order is placed, we obtain a pre-approval from the credit card company for the amount of your order. The eventual credit card charge occurs when your order ships, not before. Please note that we are unable to accept credit cards issued by banks outside of the United States. Although we accepted Debit cards and Check cards, they often have a daily spending limit that may substantially delay the processing of your order.

Credit card verification CVN

We require the Credit card Verification Number (“CVN”) located on your credit card for any telephone or online purchase. The credit card verification number is a unique three or four digit number specific to your credit card that is either printed on the face of your card above the embossed account number (American Express), or on the back of your card, on the signature panel (Visa, MasterCard or Discover). Asking for and confirming your credit card verification number helps validate that you are in the possession of your credit card, and protects you from unauthorized use of your account.

Other forms of payment

We will accept a cashier's check or money order as a valid form of payment. Personal or business checks are not accepted. The cashier's check or money order must be payable to Carelli International Corporation. We ask that you include your online order confirmation number or a copy of your order. Please mail your payment to:

Carelli International Corporation
One Park Plaza
Irvine, California 92614-5987
USA

Payments must be received within ten (10) calendar days from your order date or the order will be canceled. Please allow two (2) business days for order processing upon receipt of your payment.

Sales Tax

Purchases will only include sales tax for orders shipped to California. You will see the total sales tax charged on your order during the checkout process before you confirm your order. If you phone in your order, we will provide you an estimated total of your order including sales tax and any applicable shipping charges.

ORDERS SHIPPED TO CALIFORNIA: Order totals calculated during checkout show estimated sales tax. The actual final tax amount will appear on the final invoice, based on State tax rates and rules applicable when the order was placed.

Resale and tax-exempt accounts

Resellers and tax-exempt organizations are required to provide us with a copy of their resale certificate, exemption certificate, or proof of exempt status for the state where purchased products will be shipped. Non-profit organizations should provide proof of their 501(c)(3) status or other acceptable exemption certification. Federal agencies should provide a federal tax ID certificate.

Shipping options

We ship via FedEx, UPS and Commercial Carriers. Unless a specific shipping method is indicated on your order (optional during checkout on most products), items are shipped UPS or FedEX Standard Ground (requiring typically 3-5 business days within the United States).

We offer four (4) convenient shipping options:

Next Day Delivery—package(s) will be delivered the next business day after shipment*

Second Day Delivery—package(s) will arrive 2 business days after shipment*

Ground Shipping—package(s) will arrive within 10 business days of shipment*

Commercial Carrier—package(s) will arrive as defined in the order confirmation details**

Footnotes
*Shipment times are based on when your package leaves our facility, not when your order is placed.
**Shipment primarily concerning volume reseller accounts.

Items in your order may ship from multiple locations and you may receive packages separately. You will not be charged extra for multiple packages.

Order processing

The estimated shipment date provided online is based on product availability, payment processing and our internal warehouse processing time, and does not include transit (shipping) time. The estimated delivery date is based on the anticipated time in transit. Payment processing will not begin until we receive all the information required (full payment or full authorization in the case of credit card order). Orders placed on a weekend or a holiday will begin payment processing the next business day (Monday through Friday). Orders for in-stock items that are eligible for same-day shipping must be received before 12:00 p.m. PST.

Pricing policy

We make every effort to offer customers competitive prices on unique products through the Carelli Design Store. Total order amounts will include the price of the product plus any applicable sales tax and shipping charges. We reserve the right to change prices for products offered at the Carelli Design Store at any time.

Should the Carelli Design Store reduce its price on any product within fourteen (14) calendar days of your shipment, you may contact us to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact us within fourteen (14) business days of your shipment.

Product availability

We make every effort to ship your product according to the estimated shipment date provided online. Orders placed on a weekend or a holiday will begin processing the next business day (Monday through Friday). Please note unanticipated changes in supply can affect product availability. Order status information is available via Member Services under your account anytime 24/7. This information is also made available by email or by phone. We reserve the right to discontinue products without notice.

Product warranty

All Carelli branded products are shipped with a product-specific warranty and therefore take precedence over the Standard one-year Limited Warranty provided for products purchased online. Refer to the specific warranty enclosed with the product(s) purchased. Our Standard one-year Limited Warranty applies to items such as replacement parts, components and accessories, and is in force only when no other associated warranties exist. For information concerning the warranty in effect for a particular product, including its limitations and exclusions, before you purchase, call 1-800-464-2800 (select 511 for Customer Service) between the hours of 9 a.m. and 6 p.m. Pacific Standard Time Monday through Friday.

Non-Carelli-branded/Third-party products are sold "AS IS," but may be accompanied by their manufacturers' standard warranties. "AS IS" products are sold as is, where is, and with all faults, and without express or implied warranties from the Carelli Design Store or Carelli International Corporation. If you have questions about any manufacturers' warranties that accompany such products, please contact the Third-party manufacturer directly.

Note: Products sold through the Carelli Design Store website which do not bear the Carelli brand name are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the product(s). The Standard one-year Limited Warranty for online purchases through the Carelli Design Store does not apply to products that are not Carelli branded, even if packaged or sold with Carelli branded products. Please contact the manufacturer directly for technical support for such products.

Applicable law

The Terms and Conditions shall be construed and controlled by the laws of the State of California, and the parties further consent to exclusive jurisdiction and venue in the federal courts sitting in Los Angeles County, California, unless no federal subject matter jurisdiction exists, in which case the parties consent to the exclusive jurisdiction and venue in the Superior Court of Los Angeles County, California.

Trademarks

CI does not grant any express right to Purchaser, by implication, or otherwise, any permission, license or right to use any trademark, service mark or trade name of CI. The use of any CI logo or mark is strictly prohibited unless consented to in writing by CI.

ANY UNAUTHORIZED USE OF THESE MATERIALS MAY VIOLATE COPYRIGHT, TRADEMARK AND PRIVACY LAWS, AND OTHER APPLICABLE STATUTES.

Revised November 2005

Publication Ref. 9891.9381 EN form STAC 9381.1/V931

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