Carelli Design - United States - Help with warranty service

Getting help with warranty service

Carelli branded products

If you discover what you believe is a product defect with any Carelli-branded product, please call 1-800-464-2800 (select 511 for Customer Service) between the hours of 9 a.m. and 6 p.m. Pacific Standard Time Monday through Friday. For information about product warranties, refer to the warranty information and other supporting documentation that came with your product (See our Product Warranty for specific information about product warranties).

Non-Carelli branded/Third-party products

If you discover what you believe is a product defect with any Third-party product, please contact the Third-party manufacturer directly for information concerning applicable warranties. Products sold through the Carelli Design Store website which does not bear the Carelli brand name are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the product(s). The Standard one-year Limited Warranty for online purchases through the Carelli Design Store does not apply to products that are not Carelli branded, even if packaged or sold with Carelli branded products. Please contact the manufacturer directly for technical support for such products.

Technical support worldwide
We provide technical assistance free of charge on all products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.

Locate parts and accessories
Need an optional accessory—or a spare part that got lost? Items are shipped worldwide from various fulfillment centers—fast.

Products showcase
Just browsing? Check out our products showcase. Get information on new items, obtain specifications on existing ones, visit an archive of products from our past, and much more.

Authorized reseller network
Products are made available through a global network of authorized dealers and online resellers. Actual channels of distribution and fulfillment vary by product.

Partners worldwide
Carelli International maintains operations, distribution, licensees and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, Middle East, Africa, and Latin America. Our Corporate Headquarters are located in Irvine, California, USA, with manufacturing facilities located in the United States, Europe and Asia/Pacific.

EuroSystem Technology
EuroSystem Systems & Technology, a subsidiary of Carelli International, with manufacturing facilities located both in the United States and Europe, specializes in the design, manufacture and distribution of ultra high-end commercial reverse osmosis purification for the medical, pharmaceutical and food service industry.