Instructions for Shopping Online
Ordering online at the Carelli Design Store is a no-rush, no-pressure way to shop for products. Whether you're just browsing or ready to buy, you can shop anytime—from anywhere.
Go to the department that matches your needs, and then select the category that you want to browse.
Once you've located the item you want to purchase, check the box next to the item, and click ORDER SELECTED ITEMS.
You can CHECKOUT right away, or CONTINUE SHOPPING. Current items in your shopping cart can be viewed anytime by clicking VIEW CART located at the top of any Carelli Design Store page.
When you CHECKOUT, you will be asked for your shipping and billing address along with payment information. We accept Visa, MasterCard, American Express and other methods of payment.
Once you type in all your information, click the CONTINUE button to submit your order. Your order is on its way—it’s that easy. You will receive an email order confirmation within 48 hours. If you didn't provide us an email address, we'll call you within 24 hours to confirm your order. Save your order number so you can check the status of your order later. We recommend you print a copy of your order for reference purposes.
Order status information concerning an order you have already placed with the Carelli Design Store is available via Member Services under your account anytime 24/7. This information is also made available by email or by phone. Ways to Contact Us
Need help? Ways to Contact Customer Service
We offer complimentary technical assistance for all products manufactured by Carelli International. In addition, a network of affiliate partners provides localized technical support in regions beyond our direct distribution footprint, ensuring consistent service worldwide.
For product replacement parts and related components, please place your order through an authorized local dealer. For technical inquiries regarding products we manufacture, our technical support team is available by phone to assist you directly.
We frequently receive inquiries from the public seeking details about specific projects. To accommodate this interest, we offer a curated selection of past and current works available for public viewing online. However, many of our most impactful achievements remain confidential at the request of our clients and therefore cannot be publicly disclosed. Accredited journalists may request access to our Press Members Website, where they can view and download press materials related to completed and in-progress projects.
Official Channels for Global Fulfillment
Products are distributed through a global network of authorized dealers and online resellers, with fulfillment channels varying by product type.
Carelli International maintains manufacturing and distribution operations across North America, Europe, and the Asia-Pacific region. Many of these facilities operate through strategic joint venture partnerships in over 40 countries. Distribution and fulfillment channels vary depending on product type and regional logistics requirements.
EuroSystem Systems & Technology, a Subsidiary of Carelli International, specializes in the design, manufacturing, and global distribution of ultra-high-end commercial reverse osmosis (RO) purification systems. Serving critical sectors such as the medical, pharmaceutical, and food service industries, EuroSystem is recognized for its performance at the highest level of industry standards.