Customer Service
Fast Answers to Frequently Asked Questions

Order Processing Policy

The estimated shipment date provided online is based on product availability, payment processing and our internal warehouse processing time, and does not include transit (shipping) time. The estimated delivery date is based on the anticipated time in transit. Payment processing will not begin until we receive all the information required (full payment or full authorization in the case of credit card order). Orders placed on a weekend or a holiday will begin payment processing the next business day (Monday through Friday). Orders for in-stock items that are eligible for same-day shipping must be received before 12:00 p.m. PST.

Additional Resources

Technical Support Worldwide

We offer complimentary technical assistance for all products manufactured by Carelli International. In addition, a network of affiliate partners provides localized technical support in regions beyond our direct distribution footprint, ensuring consistent service worldwide.

Locate Parts and Accessories

Authorized Resellers can purchase products directly online. Items are shipped worldwide from various fulfillment centers fast.

Works Showcase

Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public viewing.

Authorized Reseller Network

Products are made available through a global network of authorized dealers and online resellers. Channels of distribution and fulfillment vary by product.

Partners Worldwide

Carelli International maintains manufacturing and distribution operations across North America, Europe, and the Asia-Pacific region. Many of these facilities operate through strategic joint venture partnerships in over 40 countries. Distribution and fulfillment channels vary depending on product type and regional logistics requirements.

EuroSystem Technology

EuroSystem Systems & Technology, a Subsidiary of Carelli International, specializes in the design, manufacturing, and global distribution of ultra-high-end commercial reverse osmosis (RO) purification systems. Serving critical sectors such as the medical, pharmaceutical, and food service industries, EuroSystem is recognized for its technical excellence and reliability.