Order Processing Policy
The estimated shipment date provided online is based on product availability, payment processing and our internal warehouse processing time, and does not include transit (shipping) time. The estimated delivery date is based on the anticipated time in transit. Payment processing will not begin until we receive all the information required (full payment or full authorization in the case of credit card order). Orders placed on a weekend or a holiday will begin payment processing the next business day (Monday through Friday). Orders for in-stock items that are eligible for same-day shipping must be received before 12:00 p.m. PST.
We offer complimentary technical assistance for all products manufactured by Carelli International. In addition, a network of affiliate partners provides localized technical support in regions beyond our direct distribution footprint, ensuring consistent service worldwide.
For product replacement parts and related components, please place your order through an authorized local dealer. For technical inquiries regarding products we manufacture, our technical support team is available by phone to assist you directly.
We frequently receive inquiries from the public seeking details about specific projects. To accommodate this interest, we offer a curated selection of past and current works available for public viewing online. However, many of our most impactful achievements remain confidential at the request of our clients and therefore cannot be publicly disclosed. Accredited journalists may request access to our Press Members Website, where they can view and download press materials related to completed and in-progress projects.
Official Channels for Global Fulfillment
Products are distributed through a global network of authorized dealers and online resellers, with fulfillment channels varying by product type.
Carelli International maintains manufacturing and distribution operations across North America, Europe, and the Asia-Pacific region. Many of these facilities operate through strategic joint venture partnerships in over 40 countries. Distribution and fulfillment channels vary depending on product type and regional logistics requirements.
EuroSystem Systems & Technology, a Subsidiary of Carelli International, specializes in the design, manufacturing, and global distribution of ultra-high-end commercial reverse osmosis (RO) purification systems. Serving critical sectors such as the medical, pharmaceutical, and food service industries, EuroSystem is recognized for its performance at the highest level of industry standards.