Product Return Procedure
It will be necessary to follow our return procedures to return product. The first step is to contact Customer Service either by email or by phone to request a Returned Merchandise Authorization (“RMA”) number. The product must be returned to us within fifteen (15) calendar days of our issuance of the RMA. In some cases, you will receive a RMA kit that includes a pre-paid shipping label, along with a packing slip and an instruction sheet.
If you receive a RMA kit, the Return Merchandise Authorization (“RMA”) packing slip will list all the items you should return to us. The instruction sheet will provide information on how to complete your return.
Please place the item to be returned in the original box, including any accessories, manuals and documentation that shipped with the product.
Reseal the original box adequately so no damage occurs during shipment.
Place the return shipping label on the outside of the box. Make sure that you take off the old label or cover it completely with the new one (if you received a RMA kit, be sure to use the pre-paid shipping label provided).
Then, drop the package off at any UPS facility or any location that accepts UPS packages. To find the nearest UPS center or authorized shipping outlet location, call 1-800-742-5877 or go to the UPS website at www.ups.com
We always recommend that you use a carrier that offers shipment tracking capabilities for all returns, and either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you do not use a carrier that offers tracking, and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that we do not recommend returning products via the United States Postal Service (USPS). The USPS offers limited tracking capabilities and there is a 30-calendar-day waiting period before they will initiate a trace for lost packages.
Refund Process
If you are expecting a refund for returned merchandise, allow time for shipping, inspection, and up to seven (7) business days to process your refund. Credit for returned merchandise will be refunded by the original method of payment, such as a credit card account.
If you have any further questions you may email Customer Service
We provide technical assistance free of charge on products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.
Authorized Resellers can purchase products directly online. Items are shipped worldwide from various fulfillment centers fast.
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Products are made available through a global network of authorized dealers and online resellers. Channels of distribution and fulfillment vary by product.
Carelli International maintains operations, distribution, licensees, and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, the Middle East, Africa, and Latin America. Our corporate headquarters are located in the United States, in Irvine California, with manufacturing facilities located in the United States, Europe, and Asia/Pacific.
EuroSystem Systems & Technology, a subsidiary of Carelli International, specializes in the design, manufacture, and distribution of ultra-high-end commercial reverse osmosis purification for the medical, pharmaceutical, and food service industries.