Getting Help with Warranty Service
Carelli branded products
If you discover what you believe is a product defect with any Carelli-branded product, please call 1-800-498-8868 (select 1121 for Customer Service) between the hours of 9 a.m. and 6 p.m. Pacific Standard Time Monday through Friday. For information about product warranties, refer to the warranty information and other supporting documentation that came with your product (See our Product Warranty for specific information about product warranties).
Non-Carelli branded/Third-party products
If you discover what you believe is a product defect with any Third-party product, please contact the Third-party manufacturer directly for information concerning applicable warranties. Products sold through the Carelli Design Store website which does not bear the Carelli brand name are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the product(s). The Standard one-year Limited Warranty for online purchases through the Carelli Design Store does not apply to products that are not Carelli branded, even if packaged or sold with Carelli branded products. Please contact the manufacturer directly for technical support for such products.
We provide technical assistance free of charge on products we manufacture. We also have affiliates that provide product technical support in areas outside established regions of distribution.
Authorized Resellers can purchase products directly online. Items are shipped worldwide from various fulfillment centers fast.
Just browsing? Check out our Works Showcase. We provide a small assortment of past and present works online for public viewing.
Products are made available through a global network of authorized dealers and online resellers. Channels of distribution and fulfillment vary by product.
Carelli International maintains operations, distribution, licensees, and joint venture partnerships in more than 40 countries, including Europe, Asia/Pacific, the Middle East, Africa, and Latin America. Our corporate headquarters are located in the United States, in Irvine California, with manufacturing facilities located in the United States, Europe, and Asia/Pacific.
EuroSystem Systems & Technology, a subsidiary of Carelli International, specializes in the design, manufacture, and distribution of ultra-high-end commercial reverse osmosis purification for the medical, pharmaceutical, and food service industries.