Purchasing Products
What are the Store hours of operation?
What about orders placed on weekends or holidays?
What is a Secure Shopping Guarantee?
What is your policy on pricing and availability?
Which credit cards are accepted for purchasing online?
When is my credit card actually charged?
What other forms of payment are accepted besides credit cards?
May products purchased online be shipped to a P.O. Box address?
Why is the choice of products available online so limited?
My purchase is for resale, how do I establish a resale account?
When will I receive an order confirmation?
How do I find out the status of my order?
How do I track my order online?
How do I update my account information?
Placing an Order
How do I purchase software products or digital content online?
How do I purchase products using a rebate coupon?
What is a credit card verification number (“CVN”)?
Who do I contact to get help with purchasing online?
Who do I contact to purchase products by phone?
Shipping
Returns and Cancellations
What is your return policy for special order products?
How do I cancel an order I submitted online?
Who do I contact if my order is incorrect or damaged?
Coupons and Rebates
Technical Support
How do I receive technical support within the United States?
How do I receive technical support outside of the United States?
Product Warranty
General Information
I have realized there are different Member areas; how do I know I’m in the right one?
How can I find out when my order will arrive?
How can I get the quickest answers to my technical questions?
Where can I get technical assistance outside of the United States?
How do I subscribe to eNEWS updates, special offers and promotions?
How do I unsubscribe to eNEWS updates, special offers and promotions?
Customer Service and Support
Member Services
Products LocatorWorks Showcase
Contact Customer Service
We offer complimentary technical assistance for all products manufactured by Carelli International. In addition, a network of affiliate partners provides localized technical support in regions beyond our direct distribution footprint, ensuring consistent service worldwide.
Looking for Something Specific?
Our Help section offers quick access to frequently requested departments, along with legal information covering our privacy policy, copyrights, trademarks, and license agreements.
Authorized resellers may purchase products online with speed, security, and convenience. Product availability and pricing are customized according to each account's tier. All transactions are fully encrypted and processed via secure servers to ensure data integrity and protection.
A warranty is more than a promise—it's a commitment. We offer a 10-year warranty on the majority of the products we manufacture.